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City launches vendor appeal for new website and content system

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The City of Stockton is seeking information from vendors on a planned redesign of the municipal website and, depending on industry response, a request for proposals could be issued next month.

In a 12-page information request released last week, the city notes that it has had a website since 1999 but the majority of it is still working on a platform that was last redesigned in 2011, “using HTML as a simple content management system. (CMS) to make changes to the site ”, which“ does not fully meet accessibility goals / requirements and does not take advantage of the latest technological advancements important to community members, businesses and visitors ”.

The city is exploring a major redesign of the site, looking for a site that is “aesthetic, easy and intuitive to navigate, with a content management system that can be updated and managed by non-technical staff.”

RFI notes: “The lack of current technology has forced the city to seek out expensive third-party applications and vendors to support communications and the distribution of services and funding to facilitate COVID recovery efforts, such as programs offered under the CARES Act and the US Rescue Plan. Act, as well as other state and federal funded programs. He adds that the city’s main site and its hosted pages “are not integrated and display incorrectly on some browsers and mobile devices,” and that the city has found certain aspects of the site “difficult to maintain and modify. “.

Suppliers are encouraged to assess their ability to provide and maintain a state-of-the-art hosted website that offers:

  • HTTPS security encrypted and verified by a trusted third party with a valid SSL certificate.
  • Website uptime and reliability of 99.99999% uptime.
  • Compliance with current and future section 508 of the Americans with Disabilities Act (ADA) and any other state or federal regulatory requirements.
  • Translation of content into other languages ​​in accordance with Title VI of the Civil Rights Act and Decree 13166 (Improving Access to Services for People with Limited English Proficiency (2000) Navigation and content aligned with World Wide Web Consortium (W3C) standards).
  • Integration and access to other sites and applications in the city which are served by a variety of platforms, for example, NeoGov, Granicus, applications GOGov, Accela, Munis, Click2Gov and Tyler Technologies.
  • A secure employee portal (password access) to post employee-specific communications and information for remote employee access.

The city is also looking for a system that provides city developers with a “sandbox” environment where significant changes in style, appearance and structure can be tested and verified before being released. A new system should incorporate style sheets to maintain a consistent look and feel, and it should give city development staff unhindered access to make changes without vendor intervention.

The site should be easily expandable and able to accommodate other large departments in the future. It should support uploading photos, videos, and audio files, and it should be able to stream the city government access TV channel from a live stream or archived video. “with a simple and intuitive method for non-technical content providers (members of the Web team) to understand and use effectively”, specifies the RFI.

Internally, the city wants an “easy-to-use content management system for non-technical members of the web team to make content changes and updates to maintain a consistent design across the board.” company ”, indicates the RFI. It must simultaneously accommodate multiple content providers and approvers on the platform, and it must be built with a responsive design that allows for a search engine friendly and URL alias.

In addition, the city expects “initial and ongoing training provided by vendors and appropriate documentation for content migration / conversion and ongoing maintenance and support to operations.”

The city wishes to have the possibility to add new pages and new documents and to complete the modifications of the site without having recourse to external resources. He also wants analytical tools for the management, reporting and review of site visits and interactions for statistical analysis purposes.

For the public, the city wants a system that:

  • Compatible with all major web browsers and with all devices, desktops and mobiles, including older versions.
  • Allows for an integrated and seamless user experience with other websites and platforms used by the city, including a consistent appearance on all pages and a website with style rules to ensure a standard appearance is maintained, regardless of the browser used to access the site.
  • Has a “modern graphical and navigational design which is an ingenious and informative platform with search capabilities”.
  • Is visually appealing, with changing / rotating images on the homepage.
  • Provides secure transactions to support e-commerce and e-government capabilities for online payments and interactive forms and applications.
  • Can host integrated live feeds from city social media sites eg Facebook, Twitter, YouTube.
  • Has a calendar function for viewing city meetings and events.

Any information submitted by suppliers must include:

  • A cover letter and a general description of the company.
  • A story that meets the requirements of the city.
  • Estimated costs, including all one-off and recurring, of implementation and multi-year.
  • A breakdown of all known equipment and services that the city will need to dedicate, purchase or subscribe to in support of a proposed website.
  • A proposed implementation schedule for this scope of work.

Potential respondents are asked to submit questions no later than 5:30 pm November 10 by mail to Stockton Community Relations Officer Connie Cochran, 425 N. El Dorado St., 2nd Floor, Stockton, CA 95202; or by email to [email protected] All city responses to vendor questions will be posted by November 16. Sealed responses to the RFI must be received by 5:30 p.m. on November 18.

The city says if it receives the information it wants, an RFP could be issued as early as next month.

Dennis noone

Dennis Noone is Editor-in-Chief of Techwire. He is a career journalist, having worked as a reporter and editor for small town newspapers and major metro dailies in California, Nevada, Texas and Virginia, most notably as an editor for USA Today in Washington, DC. DC. He lives in the foothills of Northern California.

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