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Indiana AG reaches agreement over slow internet speeds


A lawsuit against Frontier last year claimed customers weren’t getting the internet speeds the company promised.

INDIANAPOLIS — The Indiana Attorney General on Friday announced a settlement with Frontier Communications over slow internet speeds.

Indiana was among six states that joined the Federal Trade Commission in a lawsuit last May, claiming the company was not delivering promised internet speeds and was charging customers more for service than they were receiving.

Attorney General Todd Rokita announced Friday that a $15 million settlement has been reached with Frontier.

“The Hoosiers shouldn’t be forced to pay for high-speed internet access in exchange for slow service,” Rokita said in a statement. “Especially with many people working remotely from home, consistent and reliable telecommunications are vital to Indiana’s economy.”

The attorney general said the court declined to hear Indiana’s claims in the lawsuit, but his office continued to press Frontier to raise concerns about their services.

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The complaint concerned DSL Internet, which is transmitted over copper telephone wires, primarily in rural areas. Thousands of customers said they couldn’t use Internet service for online activities they should have been able to use it for.

As part of the settlement with the Indiana Attorney General, Frontier will spend $15 million over four years to improve its internet infrastructure in the state. The company also needs to review its internet speeds and offer customers options to downgrade their service plan if their current plan promises higher speeds than provided.

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After a grace period to correct discrepancies between their advertised internet speed and the actual speed provided to Indiana customers, Frontier will be required to credit billing charges to customers who do not receive at least 90% of the maximum advertised speed , unless the client chooses not to. to subscribe to the lower speed level. It must also credit customers if it does not provide them with at least 100% of the speed they were promised, the attorney general’s office said.