Home Web information Useful information for people affected by the crisis in Ukraine – Ukraine

Useful information for people affected by the crisis in Ukraine – Ukraine


We know that your current situation is incredibly dangerous and difficult for you and your loved ones. You’re not alone. The International Committee of the Red Cross (ICRC) and the Ukrainian Red Cross are doing their best to help you.

How can I contact the Red Cross?

We are currently receiving a large number of calls and you may need to leave a message. We do our best to accommodate all requests. Thank you for your patience and understanding.

You can contact the Ukrainian Red Cross from anywhere in the country: 0 800 331 800.

To contact the International Committee of the Red Cross (ICRC):

• Kyiv 0 800 300 155
• Slaviansk 0 800 300 115
• Severodonetsk 0 800 300 125
• Mariupol 0 800 300 165
• Donestsk 0 800 300 185
• Lugansk 0 800 300 195

How can the ICRC help me?

We strive to deliver urgent medical items to hospitals in Kyiv. For the past eight years, we have provided emergency aid such as food, water and other essentials.

We also support hospitals and primary healthcare facilities with medical equipment and emergency preparedness. We repair water stations and help households rehabilitate their damaged houses. We also help families separated by conflict to reconnect.

However, given the hostilities, we are unable to deliver needed supplies due to blocked roads and insecurity. This is an extremely dangerous time for families caught up in the fighting, and a dangerous time for humanitarian organizations as well. As soon as we deliver the aid, the priorities will be medical supplies and shelter material (tarpaulins, blankets…).

Can you help me to leave or evacuate someone from Ukraine?

We understand the fear and uncertainty you may feel about what the future holds. Unfortunately, we currently have no programs or capacity to provide individuals and families with transportation or resources to leave the country.

The International Organization for Migration (IOM) has hotline numbers for people leaving Ukraine. You can find out more about IOM services here.

The United Nations High Commissioner for Refugees (UNHCR) has information and advice in neighboring countries such as Poland, Hungary, Moldova and Romania. You can find more information here.

Here are some preventative measures you can take when you leave your home to take refuge elsewhere:

• Your personal documents: Keep a copy of your national identity card, passport, family extracts, birth certificate, insurance documents, title deeds, etc. in a secure and protective bag.
• Make sure children know their personal information such as their full names, parents’ names and parents’ contacts.

How can you help me contact a family member?

We are working with the Ukrainian Red Cross to restore and maintain contact between family members who have been separated by the conflict. We also try to help establish the fate and whereabouts of missing persons.

However, due to the security situation, our ability to meet the needs of families separated by ongoing hostilities is limited. The research services can receive appeals from citizens by telephone (0 800 300 155). If you are calling from outside Ukraine, the number is +380 0 800 300 155. You can also email [email protected]

I need mental health support

We are truly sorry to know that you are experiencing distress and that it has been difficult to cope with the crisis. At this time, given the security situation, we are unable to provide mental health support directly.

Our Ukrainian Red Cross partners are doing their best to provide psychosocial support. Their hotline is 0 800 331 800. They are currently receiving a large number of calls. Thank you for your patience.

We can encourage you to follow these prevention recommendations while you get the direct support you need:
• Acknowledge your own feelings: Accept the level of distress or uncertainty that you and those around you may feel at this time.
• Be aware of your news consumption: Being overexposed to news can trigger you repeatedly.
• Find hope in what you can do: There are many things you can’t control, but positive action can be an outlet for your feelings. Whether it’s helping or being kind to others, every act of kindness matters.
• Ask for help: Be kind enough to yourself to seek professional help if your feelings of worry start to impact your daily life, especially if you felt vulnerable before the crisis.

What can I do if there is fighting and shelling?

• If there is a basement, go there immediately. Stay in a safe area in the basement with protective walls.
• Stay as far away from windows as possible.
• Wait until filming is complete before moving to safer shelter.
• Don’t pick up anything you haven’t dropped yourself. During a conflict, things that may seem harmless could potentially be explosive objects. Stay away from unattended items that don’t belong to you.

How can I get medical help?

The emergency line in Ukraine is 112.

If someone is injured, here is what you can do to provide first aid while other help arrives:

• Using a clean piece of cloth: Ask the injured person, or continue to press the cloth directly on the wound.
• Replace physical pressure with a pressure bandage and wrap it around the wound.
• If you notice any of the following signs, loosen the dressing immediately: Any swelling or cyanosis (skin that turns blue) around the wound. You need to loosen the band.
• If blood continues to leak through the dressing: Roll an extra dressing or a clean cloth over the first dressing you applied.

Where can I find shelter?

If you are trying to find refuge in Ukraine or in neighboring countries such as Hungary, Romania, Moldova, Slovakia, Poland, Russia or Belarus, our national Red Cross partners are ready to support you.

Red Cross volunteers and staff are preparing to deliver shelter, relief items and medical supplies to displaced people. They are also ready to provide first aid and psychosocial support when needed. You can find specific contact information in this directory.

How can I share my opinion on a service provided by the Red Cross?

It is very important for us to hear your feedback on the work we do. We invite you to use the most convenient communication channel for you to do this.

You can call or leave us a message on 0 800 300 155 or you can send us a private message on our Ukrainian Facebook page.

I think I’ve seen fake news about the Red Cross

We understand that you may feel overwhelmed by all the information you receive and that it can be difficult to tell fact from misinformation. If in doubt, we encourage you to verify the sources of this information before sharing it with others.

If you have seen anything in the news that seemed suspicious about the services the Red Cross is providing during the current crisis in Ukraine, please alert us by tagging us in a comment with @ICRC on Twitter. We do our best to read and respond to incoming comments.